General Terms and Conditions of Sale
1. Preamble
These General Terms and Conditions of Sale (hereinafter "GTC") govern sales made on the website https://skylma.com/
Any order placed on the site implies full acceptance of these Terms and Conditions.
2. Products
The products offered are described and presented as accurately as possible.
Photographs are not contractual.
The availability of items depends on stock levels or partner suppliers.
3. Price
Prices are shown in € including VAT , excluding delivery charges.
As some products are shipped directly from our suppliers, prices may vary depending on logistics costs.
The store reserves the right to change its prices at any time, but products are billed at the rate in effect at the time of the order.
4. Order
The customer must create an account and provide accurate information.
The final validation step constitutes full and complete acceptance of these Terms and Conditions.
The store reserves the right to cancel or refuse an order in the event of a prior dispute, suspicion of fraud or payment problem.
5. Payment
Payment can be made by:
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Credit card (Visa, Mastercard, American Express)
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PayPal
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Apple Pay
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Other options depending on availability
6. Delivery
6.1 Deadlines
Orders are delivered to the address provided by the customer when placing the order.
The average delivery times are:
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7 to 9 business days for France
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10 to 12 business days for international orders
6.2 Delivery charges
Delivery charges are indicated when placing the order.
6.3 Delays
The store is not responsible for delays related to the carrier or cases of force majeure.
7. Right of withdrawal (14 days)
In accordance with the Consumer Code, the customer has a period of 14 days to exercise their right of withdrawal, without justification.
Excluded are:
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Custom products
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Hygiene products when opened
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Digital downloads
To exercise this right, contact Customer Service.
10. Returns & Refunds
To return a product:
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Contact customer service
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Wait for instructions and the return address.
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The product must be in perfect condition and in its original packaging.
Return shipping costs are the responsibility of the customer , except in the case of an error or fault on the part of the seller.
The refund will be issued within a maximum of 14 days after receipt of the product.
11. Guarantees
All products are covered by legal guarantees:
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Legal guarantee of conformity
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Warranty against hidden defects
In the event of a defective product, the customer can request:
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a replacement,
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or a refund.
12. Responsibility
The shop cannot be held responsible:
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due to misuse of the product,
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indirect damages,
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site interruptions,
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delays related to the carrier.
13. Personal data
Customer data is used for order processing and is never resold.
For more information, please see our Privacy Policy .
14. Intellectual Property
All site content (images, texts, logos, design…) is protected.
Any reproduction is prohibited without authorization.
15. Applicable Law
These Terms and Conditions are governed by French or European law depending on the country of operation of the seller.
